Serving the MidCoast Maine communities of:
Alna, Boothbay, Boothbay Harbor, Bremen, Bristol, Damariscotta,
Dresden, Edgecomb, Jefferson, Monhegan Plantation, Newcastle,
Somerville, South Bristol, Southport, Waldoboro, Westport Island,
Also serving the Kennebec County communities of Farmingdale,
Pittston, Randolph and West Gardiner
PO Box 249 ~
Wiscasset, ME 04578
Call 9-1-1 to
report ANY Emergency!
9-1-1 is for any Life
need help immediately call 9-1-1.
Don't waste time, call as soon as help is needed!
Non-Emergency Telephone Numbers:
(207)-882-7332, (207)-549-7072, (207)-832-4500, (207)-633-2451,
The Lincoln County Communications Team its commitment to provide
competent, effective, prompt and truly responsive
emergency telecommunications service to every resident, visitor and
Agency of the Country.
Continue to strive to provide prompt, effective professional
support services to the public and agencies we serve.
Lincoln County 9-1-1, also known as the Lincoln County Communication
Center, is located in Wiscasset, Maine. LCC911 is the Public Safety
Answering Point (PSAP) for Lincoln County. All emergency and
non-emergency calls for service for law enforcement, fire and EMS* are
answered by Lincoln County 911. This includes all cellular, landline and
VoIP (Voice over Internet Protocol) calls.
We service 19 towns with various needs. Diversity of terrain in our
coverage area is of particular interest between communities that are
landlocked, coastal and of island in nature. Often the need to work
with multiple agencies changes depending upon the service needs and area
we are working in. Currently we are considering expansion of our
services to other towns outside of Lincoln County.
Lincoln County 9-1-1 strives to meet the needs and challenges presented
each and every day. However, we are constantly evolving with technology
so that we may meet future needs as well. Any grants or local finances
are utilized to update LCC911 to benefit those we serve and work with.
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Call 9-1-1 for
should you call 911?
Calls to 911 should be reserved for emergencies such as:
serious medical emergency (chest pains, seizures, bleeding, etc.)
type of fire (structure, vehicle, brush, etc.)
crime in-progress (robbery, burglary, prowler, fights, etc.)
other life threatening situations (traffic accident with injuries,
happens when you call 911?
In order to correctly assess the situation for a prioritized response,
you will be asked certain questions which are vital to the safety of the
caller and the responding Police, Fire or EMS units.
The Location -
When you call 911, the Dispatcher is automatically provided with the
phone number and the location that you are calling from. You will be
asked to verify this information since quite often individuals call 911
from locations other than where the incident is occurring. If you call
911 from a cell phone, this vital information is not provided. It is
very important that you provide the phone number and location to the
Dispatcher when using a cell phone.
The Problem -
The Dispatcher will ask if your emergency is related to Police,
Fire/Rescue or Emergency Medical Service. At this point you should give
a quick description of what occurred. Then you will be asked a series of
questions which are extremely important to the proper handling of the
call. These may include:
Is anyone injured?
long ago did the incident occur?
there weapons involved and if so, what type?
Did the suspect flee, and if so, which direction?
What was the mode of transportation, a car, bike or on foot?
a vehicle was involved, what was the description and what was the
direction of travel?
What was the physical description of the suspect?
What was the clothing description?
Although these may seem like an unreasonable number of questions during
an emergency, they are very important to emergency personnel. For
example, if a burglary has just occurred and the suspect flees, the
officers have a much better chance of apprehending the suspect if they
have a good description of the suspect and the direction that was taken.
More important, if the incident in question involved a weapon, the life
of the Officer may depend on the information given.
One common misconception of Public Safety Communications is that
Dispatchers wait until finishing the call before sending help. During a
true emergency, the Dispatchers work as a team. One remains on the line
with the caller and passes on information to another Dispatcher who
dispatches Police Officers, Firefighters or other emergency personnel.
It is very important that you stay on the
line during a call to 911 unless your life is threatened by doing so.
The Dispatcher will continue to ask you questions while the Emergency
Units are en route.
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use 9-1-1 for the emergency dispatch of police, fire, or medical
DO try to remain calm. Talk
slowly, and in a clear and concise voice. The dispatcher may ask you
to repeat yourself, or repeat back what you just said. Don't become
annoyed. This is done to verify with you that the dispatcher has the
use a payphone to report emergencies including accidents, crimes in
progress, or crimes just occurring. (The 9-1-1 call is FREE.)
teach your children or grandchildren how to use 9-1-1 wisely in case
of an emergencyÖIf a parent or relative is sick or unconscious, if a
child is lost and can find a phone or pay phone, if a molester or
suspicious person is bothering the child or friends, or if your
child or another child is injured.
DO let the call-taker ask you questions. They have been
trained to ask specific questions that will help prioritize the
incident and send the appropriate agencies to assist.
hang up when you dial 9-1-1 in an
emergency; our dispatchers will need information from you
in order to send the appropriate help.
hang up when you dial 9-1-1 accidentally,
please stay on the line and let the dispatcher know that it was an
accidental call. The 911 dispatcher is required to follow
up on all 911 calls and verify the existence of an emergency. If we
are unable to communicate with someone at the residence, we will
dispatch police to check on the status.
call 9-1-1 to ask when power will be restored during an outage, how
the road conditions are, or whether schools are open. Contact your
utility company or monitor local radio and television of road,
weather, and school information.
let your cordless battery run down away from the charger. Some
cordless phones send out a false 9-1-1 signal when they are
dial 911 to play or test the system. It is a violation of the law
that is punishable by fine or imprisonment.
program 9-1-1 into your auto-dial telephone. The number is easy to
remember and it will avoid false dialing.